Privacy Policy
Last updated: April 2026
Who We Are
Kaizen Therapy ("we," "our," "us") operates a body sculpting and facial contouring studio at Unit 1/85 Robert Street, Bentleigh VIC 3204. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following personal information:
- Name, email address, phone number (via our booking form)
- Treatment area of concern (selected during booking)
- Body composition data from Styku 3D scans
- Before and after photographs (with your explicit consent)
- Health information relevant to treatment suitability
- Payment information (processed securely via our payment provider)
- Website usage data via cookies and analytics
How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments via Mindbody
- Deliver and personalise your treatment program
- Track your progress with 3D scan data and photographs
- Communicate with you about appointments and treatment plans
- Send marketing communications (only with your consent)
- Improve our services and website experience
- Comply with legal obligations
Before & After Photography
We photograph treatment progress for your personal records and, with your explicit written consent, for use on our website, social media, and marketing materials. You may withdraw consent for marketing use at any time. Progress photographs for your personal treatment records are kept confidentially and never shared without consent.
Third Parties
We may share your information with:
- Mindbody (booking and client management platform)
- Google (analytics, ads conversion tracking, reviews)
- Microsoft Clarity (website behaviour analytics — see below)
- Our payment processor (for secure payment handling)
- Vercel (website hosting)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies & Analytics
Our website uses Google Tag Manager and Google Analytics to understand how visitors interact with our site. This data is anonymised and used solely to improve our website experience.
We also use Microsoft Clarity to capture anonymised session recordings and heatmaps that show how visitors click, scroll, and navigate our pages. Clarity does not collect passwords, payment details, or personally identifiable information. Clarity data is processed by Microsoft in accordance with their Privacy Statement. You can learn more at clarity.microsoft.com.
You can manage cookie preferences in your browser settings.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Client data is stored securely within the Mindbody platform. Our website uses HTTPS encryption for all data transmission.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for photography use
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us:
Kaizen Therapy
Unit 1/85 Robert Street, Bentleigh VIC 3204
Phone: 0494 037 856
Email: helloworld@kaizentherapy.com.au
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available at this page with the "last updated" date shown above.